We believe that all hospice-eligible patients and those who love them deserve the best care at the end of life. Our mission is to serve them the way they desire to be served.
Many people think hospice is just for individuals with cancer or in the very final days of their lives. In reality, hospice serves any patient who is clinically eligible for the benefit, regardless of diagnosis. Eligibility is defined as a life expectancy of six months or less if the illness runs its normal course. Each patient is unique and every disease presents differently.
Our philosophy of care makes us different from other hospice providers. Our vision and mission are not just words on the page; we truly believe that all hospice-eligible patients and those who love them deserve the best care at the end of life. We live this every day by meeting patients and families where they are, not allowing traditional barriers to prevent access. While some hospices take patients on a case-by-case basis, we strive to serve all eligible patients. To date, we have not turned away any eligible patients.
*Calculated from 2/1/2018-1/31/2019, data correct at time of publication. Composite score is for dates 2/1/18-1/31/19 and CAHPS survey sample months are 10/1/17– 11/30/18. Data is from Strategic Healthcare Programs.
At Care at Heart, we value diversity and believe all individuals have the right to be themselves. We meet our patients and our families where they are, respecting their beliefs, lifestyle, diagnosis, DNR status, care plan choices, or desire to hold hope. We know that transforming end-of-life care begins by listening to and accepting those who need it. Working with each patient and family allows us to develop individual care plans that carefully integrate their thoughts with ours. Our openness and adaptability mean we are constantly pushing boundaries and eliminating barriers so that all eligible patients can receive the care they need and deserve.
Care at Heart's advocacy and appreciation for diversity encompass more than just our patients; it includes our employees too. Respecting the decisions our team members make and embracing them for who they are cultivates talent and personal growth, enabling us to better serve our patients, families, partners, and communities. It is our hope that our universal acceptance will empower all to have a voice and encourage them to use it.