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Our Mission

We believe that all hospice-eligible patients and those who love them deserve the best care at the end of life. Our mission is to serve them the way they desire to be served.

What is hospice?

Hospice is individualized care delivered wherever you call home. Your interdisciplinary care team will work with you and your loved ones to develop a plan of care tailored to your specific needs and desires.

We asked real patients and families about their experience with hospice. These are their stories.

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Who needs hospice?

Many people think hospice is just for individuals with cancer or in the very final days of their lives. In reality, hospice serves any patient who is clinically eligible for the benefit, regardless of diagnosis. Eligibility is defined as a life expectancy of six months or less if the illness runs its normal course. Each patient is unique and every disease presents differently.

Mission

We believe all hospice-eligible patients and those who love them deserve the best care at the end of life. Our mission is to serve all of them the way they desire to be served.

Vision

At Heart of Hospice, our vision is to transform the end-of-life care continuum in the communities we serve.

Values

We promote a culture that exceeds the expectations of our patients and their families. Through practice, education, and collaboration among team members, we are constantly working to become better today than we were yesterday.

We Care

Our philosophy of care makes us different from other hospice providers. Our vision and mission are not just words on the page; we truly believe that all hospice-eligible patients and those who love them deserve the best care at the end of life. We live this every day by meeting patients and families where they are, not allowing traditional barriers to prevent access. While some hospices take patients on a case-by-case basis, we strive to serve all eligible patients. To date, we have not turned away any eligible patients.

4,700

patients served

95%

composite score

87%

would recommend

*Calculated from 2/1/2018-1/31/2019, data correct at time of publication. Composite score is for dates 2/1/18-1/31/19 and CAHPS survey sample months are 10/1/17– 11/30/18. Data is from Strategic Healthcare Programs.

We don’t just tolerate difference, we embrace it. 

At Care at Heart, we value diversity and believe all individuals have the right to be themselves. We meet our patients and our families where they are, irrespective of their beliefs, lifestyle, diagnosis, DNR status, care plan choices, or desire to hold hope. We know that transforming end-of-life care begins by listening to and accepting those who need it. Working with each patient and family allows us to develop individual care plans that carefully integrate their thoughts with ours. Our openness and adaptability mean we are constantly pushing boundaries and eliminating barriers so that all eligible patients can receive the care they need and deserve.

Care at Heart's advocacy and appreciation for diversity encompass more than just our patients; it includes our employees too. Respecting the decisions our team members make and embracing them for who they are cultivates talent and personal growth, enabling us to better serve our patients, families, partners, and communities. It is our hope that our universal acceptance will empower all to have a voice and encourage them to use it.

It's normal to have questions

How will I afford hospice?

If you qualify, the hospice benefit is 100% covered by Medicare, Medicare Advantage, and Medicaid. Most insurance plans also cover hospice care, but coinsurance and any remaining deductible may apply. We accept eligible patients regardless of their ability to pay.

It's normal to have questions

Where can I receive hospice care?

At Heart of Hospice, we care for patients wherever they call home. Our patients are in their own homes throughout the community, in assisted living communities, and in nursing homes. We also work with patients who do not have a permanent living situation.

It's normal to have questions

Do I have to stop my treatment to have hospice?

At Heart of Hospice, our mission is to serve all hospice-eligible patients the way they desire to be served. Physical therapy, IV therapies, radiation, and other treatments that you consider comforting may be included in the hospice plan of care.

It's normal to have questions

How do I get hospice?

Call us at 1.844.HOH.0411. Anyone can refer a patient to our services. One of our team members will visit you, assess your needs, and work with your doctor to determine if you qualify for the benefit. Meeting with our team is free of charge and you will learn about the benefits you may be entitled to receive. We can help you make an informed decision about your care.

It's normal to have questions

What if I change my mind?

The hospice benefit is an elective benefit. You can stop it at any time and renew your traditional Medicare benefits. Some patients even graduate from hospice and are discharged from services because their condition improves and they no longer qualify. If you are discharged from services, our team will continue to follow up with you and ensure you get the care you need.

It's normal to have questions

Do I have to give up hope to have hospice?

Heart of Hospice does not ask you to be ready to give up hope, comforting treatments, or your doctor. Our medical, psychosocial, and spiritual care is tailored to meet you and your family’s needs as you define them. Ask yourself: What do I need to be ready for? Am I ready to be comfortable? Am I ready to have a team to support me where I want to live? Am I ready to have emotional and spiritual support for myself and my family?

When we ask our patients and families about their experience with hospice, most of them say, “We wish we had chosen the benefit sooner.” Readiness isn’t a requirement to receive the quality, comprehensive care hospice provides.

It's normal to have questions

Can I go to the hospital if I have hospice?

If you need to go to the hospital, you can. Hospice provides four levels of care to meet your needs as your situation changes, including hospitalization. Routine home care is the basic level of hospice care provided wherever you call home. The benefit also includes continuous care for times of medical crisis to keep you comfortable at home. When family members need support, the benefit also covers short-term respite care for up to five days in a contracted nursing facility or hospital. Lastly, hospice provides general inpatient care in a hospital, skilled nursing facility, or hospice inpatient unit for symptom control that cannot otherwise be provided at home.

1.844.464.0411